Help

1) I start on the web, can you help me place an order?
Click on the "Buy" button in the catalog, choose the quantity taking into account the available stock and click again on "Buy". a message informs you that the item has been added to the cart; At the bottom of the page, you can return to the catalog or see your basket; In the latter, enter your details by clicking on "Billing Address", then click on "Delivery Address" if it turns out to be different. For any additional information in the basket, Click on this small guide  The other logos that you can meet in the catalog stipulates:  :
a magnifying glass to see details of items or scenes.
 a video if it is available.
 Zoom zoom navigation.
  Do not hesitate to contact us if you have difficulties by email by clicking here or by phone at 04 92 43 03 55

2) What are the delivery times?
Take into account the available stock shown for each item, in which case we ship under 1 to 36 hours

3) How much are the shipping costs?
Add an article (s) to the cart and then click on "view my cart" they will be indicated before even entering your details. (select your country)

4) Can your earthenware be used without danger to health?
Yes, our earthenware can be put in contact with foodstuffs or food drinks because they comply with the law concerning the decree of 07 November 1985 Click here to see the analysis report

5) Before changing the battery of your clock...
Make sure the hands do not touch each other.

6) If your room has a slight overhang:
For earthenware, small pieces of baking tray may stick under the foot and escape our control; Place the piece on a coarse sandpaper and make a few rounds on it, it will become perfectly flat again.

7) What are the regulations in force to protect the appellation "Moustiers"?
Only the agri-food sector has attributes that are institutionally recognized as being "terroir" and can thus benefit from appellations such as AOC (Protected Designation of Origin) or PGI (Protected Geographical Indication) In the 80s, potters Moustiers wanted to prohibit the mention "earthenware Moustiers" for all faience manufactured outside the canton. It was on November 18, 1986, in the presence of a fraud and competition inspector, that the decision to continue to authorize this mention was made on the express condition of only making earthenware in an entirely artisanal manner for various purposes. reasons: Moustiers is a generic term neither appropriative nor exclusive. The preposition "of" (which may indicate the place of origin, the time, the possession or the manner ...) here designates the manner. It is a term that refers to earthenware produced in the seventeenth and nineteenth centuries, classified and inventoried as such and forming part of the French cultural heritage because any work of art, beyond the calendar year of the death of the author and seventy years after, enters the public domain. Nowadays, therefore, no one can claim the true Moustiers. The beauty of the forms, the precision of the decor and the quality of the enamel used are all guarantees. It goes without saying that these artisanal products made in small quantities are also more valuable than large industrial series. It should be noted, however, that the concern of the Moustériens on this generic term was understandable because the preposition "de" also marks the place of origin and could create an ambiguity, that is why the legislation imposes the factories installed out of the canton of Moustiers to indicate the place of manufacture which allows to locate them even if it does not bring, it must be confessed, of little interest for the public because the latter is much more concerned to know how is manufactured the product (realized and painted by hand or by simple * semi-industrial reproduction) rather than knowing where it came from. The workshops outside the municipality of Moustiers use this generic term (... de Moustiers) not only because they manufacture the same traditional product as in Moustiers but also to stand out from all industrial factories located in France or abroad who unfairly use all other terms, namely: Tradition Moustiers, decor Moustiers, Moustiers way, old Moustiers ... sometimes highlighted by the expression "handmade" since they consider posing the transfer * by hand on the coin! (An investigation by the repression of frauds on the false commercials is in progress but I do not have the results to date). If the misleading expressions mentioned above can not be adapted for industrial ceramics, the signature "reproduction Moustiers" accompanied by the inscription of the method of manufacture (chromolithography or decal) would seem appropriate and would not only benefit from the word Moustiers , to clearly inform the public and finally put an end to all polemics. (provided of course that the transfer posed is in obvious relation with the decorations of Moustiers) In conclusion, only nowadays, faiences signed: "... Moustiers" and "... de Moustiers" are the guarantee of a craft product fully fashioned and painted by hand; In comparison, porcelain Limoges obtained a decision of the Limoges Commercial Court in 1962, stipulating that only deserves the indication "Limoges" porcelain manufactured and decorated in Limoges does not differentiate the craft and industrial factories located on the place said . Indeed, these last enjoy this stamp "Limoges" today, which is just a banal indication of origin since nothing requires them to clearly state that it is actually mechanical decors.

* reproduction / transfer: called, according to the process, chromolithography or decalcomania. It is useful to specify for novices, that only the original decoration was painted by hand and then reproduced by machine (lithographic press) in thousands or millions of copies thus losing its originality, its rarity and suddenly much of its value. (small precision brought, in case you would have thought that the decoration would be each time painted by hand on special paper then applied and cooked on ceramics)

8) Our sales conditions here

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