Thank you for your attention to our existing sale conditions where you will find all the necessary information concerning our purchase operation to which you will have to agree in order for us to accept your purchase. The payment can be carried out by cheque, bank wiring or Paypal or credit cards; bank transfer or Paypal are cashed upon receipt unlike checks and bank cards will be collected upon delivery. The foreign remaining local taxes have to be paid by the customer. We commit ourselves on a daily basis to improve our after sales services. For this reason, we reserve ourselves the right of upgrading the modifications to the present conditions.
Security and confidentiality
We certify not to communicate to any third party the information given by form, those are confidential; They will be used only by us to process your order and/or your subscription to our newsletter. According to our French data-processing laws of January 6, 1978, you have a right of access and of correction to the personal data concerning you in the email of confirmation of order; You can also remove your personal co-ordinates definitely: just inform us by e-mail. Your co-ordinates will be deleted and your subscription will be cancelled. (to avoid any error, an e-mail of confirmation will be required of you). All your data displayed on our server during the transmission of your order per credit card is protected by the use of the encoding S.S.L. (Secure Socket Layers) protocol , controlled by a certified organization (Thwate) with our partner "Blue Paid" At the time of your order, your address IP will be recorded in our database, we inform you that any attempt of fraudulent buying will be punished according the laws in force.
Your order and your rights
By the time of your order validation we reserve your right to cancel the order, within fourteen clear days according to the L.121-16 article of the French code of consumption law If you wish to cancel your order, you may do so by e-mail, specifying your name, address and order Nr. However, if you cancel your order after we dispatched the merchandise, you must return the goods at your own expense. We refund you the completeness of your order, deduced transport within 7 days maximum. The returned purchase must be carried in the original packaging not being damaged or used in order for us to reimburse your merchandise. For a return with optimal guarantees, think of asking the conveyor if their insurance covers the value of the product. (in the event of breakage under your responsibility) In the event of non-availability of a product within a time higher than 30 days, You will have a right to cancel whole or part of your order entirely or partially. In that case, we shall pay off you the completeness of your order, included transport, if the payment has already taken place. The invoiced price of the merchandise is the current price of the product at the date of your order. The delivery
The delivery time vary from 1 to 30 days according to stocks availability, It is possible that you receive several parcels according to your order volume. According to the goods and quantities, it will be conveyed in recommended by the post office. Your guarantees
In the event of missing article or damage you have guarantees: (to be specified with the person who takes delivery of the parcel)
If the parcel presents a deformation, folding or deep tear of the paperboard, open it in the presence of the post-office employee; If one or more articles are broken, refuse the parcel and return free by requiring it of the post-office employee to sign, register his name and the mention: “Refused, parcel damaged” on the form of forwarding.
If the factor refuses to open the parcel, return it free if it is in bad condition (crushed or opened) and if you think that goods are broken by requiring of the deliveryman to sign, of registering his name and the mention: “Refused, parcel damaged” on the form of forwarding. The defective articles will be sent to you as soon as possible back to our expenses but attention ! if the mentions quoted above are not indicated on the parcel, the expenses of reference will remain with your load.
If you accepted the parcel not having undergone any apparent shock but that an article (S) is broken, imperatively the very same day return to us of his reception before 1 p.m. the email indicating the litigation; you do not return the goods, you can either join a photograph of the good(s) broken or to send a piece of the part broken by mail, it will be reforwarded to you as soon as possible but the new transport costs of the reference will be in this case with your load because there no will have been report with the deliveryman.
Attention: lacking of any of those conditions will involve the break of the guarantee.
We thank you for your understanding. We remain well-on with your listening for any problem of commercial order.
*e-mail (while answering the e-mail of confirmation of order which will be sent to you)
Oréglia Agnès, Le plan, 05200 Saint Sauveur, France. A summary recall of these conditions will be integrated in the confirmation of delivery.
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